Refund & Cancellation Policy – Doon Premium Self Drive Car Rental

Last Updated: October 2026

​At Doon Premium Self Drive Car Rental, we maintain clear and transparent booking cancellation and refund rules for all self-drive vehicle reservations.

​1. Cancellation Terms & Deduction Schedule

​Cancellation more than 24 hours prior to scheduled pick-up: 100% full refund of the advance booking fee (or zero cancellation penalty).

​Cancellation between 12 to 24 hours prior to scheduled pick-up: 50% refund of the advance booking fee.

​Cancellation within 12 hours of scheduled pick-up or No-Show: No refund on the advance booking amount.

​2. Security Deposit Refund

​The refundable security deposit is processed back to the original source of payment within 24 to 48 hours after the vehicle is inspected and successfully returned.

​Any deductions for fuel shortfall, late return hours, interior/exterior damage, or pending traffic challans will be communicated transparently with supporting proof.

​3. Early Return Policy

If a customer returns the vehicle earlier than the booked duration, no partial rental refund is applicable for the remaining hours/days.

​4. Processing of Refunds

Approved refunds are credited back to the customer's original payment method (Bank Account, UPI, or Credit/Debit Card) within 3 to 7 working days, depending on banking channel processing times.

​For any cancellation or refund queries, contact us at +91 8923665501